• Supports Inbound and Outbound calls registeration , Scheduling, enquiries (service price, information, branch location…), results checking, delivery request, complaints…
• User can select the activities which will be available for inbound\outbound calls and add them to the inbound screen
• User can look for the calling patient if already registered before with name, phone number… and can create a new record for new patients.
• Call duration will be calculated once the user press on in\out call button
• Call queue dialogue shows the requests send to the system via patient portal and mobile apps

• MiClinic EHR handles all patient check-in/out issues from reservation to admittance (job orders). registration is done based on MILLENSYS Visual reservation feature which facilitate and shorten the reservation time. the receptionist view all reservation in the day visually with updated status for scheduling, admittance, in progress and completed. For Arabic or multilingual names, MiClinic EHR is provided with an automatic learning dictionary to translate names entered from local language (e.g. Arabic) to English. This enable entering patient name in Arabic at the reception and dealing with the same patient name in English all over the hosptial

• The system is designed to represent data that accurately captures the state of the patient at all times. It allows for an entire patient history to be viewed without the need to track down the patient’s previous medical record volume and assists in ensuring data is accurate, appropriate and legible. It reduces the chances of data replication as there is only one modifiable file, which means the file is constantly up to date when viewed at a later date and eliminates the issue of lost forms or paperwork. Due to all the information being in a single file, it makes it much more effective when extracting medical data for the examination of possible trends and long term changes in the patient.

• MiClinic EHR includes and intuitive bed management module that handles organizational structure of the hospital wards , inpatient reception unit functionality, patient admission, transfer and discharge , admission cost estimation according to patient / room and bed class

  The module enables display of bed occupancy status indicators for every bed and automate generation of admission forms, generate patient dashboard, handles nursing Notes and medical observation, manages pending drug request

  MiClinic EHR bed management is seamless integration with inpatient pharmacy, Lab and radiology to request drugs and send / followup extra examination orders.

• With MiClinic EHR operation Theater module , you can manage of the structure of the operating rooms, handle surgery planning and scheduling, reservation of the operation room time and schedules, manage operation theatre equipment scheduling, formation and structure of a surgery team, list operation and anaesthesia details, handle operation notes and information,

  The module can handle any additional services required during the operation as well as material management.

• MiClinic EHR includes complete radiology information system " RIS " module to manage the specific workflow found in radiology departments , from modality DICOM worklist distristribution to radiology modalities till handing radiogy reports written or dictated from radiologists , it includes as well a module for radiographers / technicians to manage exams and add consumables.

  adding Vision Tools Workspace PACS or Vision Tools Workspace VNA modules to the solution can leverage the system to complete the workflow from informatics, workflow management to imaging as well.

• MiClinic EHR includes a Lab management information system " LIS " or " LMIS " to manage the daily operations for the laboratory department including all needed front desk functionality (patient, visits, order management), supporting single orders, panel and packages with customizable questionnaire per lab test type and automatic sample list generation with barcode

  it also supports technician worklist to show patient waiting for sample collection, sample collection , transfer and tracking from sample collection to trash, chemist worklist for results collection, entry and validation with automatic result validation with reference ranges based on age, gender, kit… etc. plus doctor worklist for reporting and report verification and consumable management.

• MiClinic EHR's built in pharmacy management module supports both Inpatient, Outpatient and walkIn pharmacy transactions to ease the daily operation of pharmacists and hospital operators.

  The module handles pharamcy workflow; drug dispension, batch management, Inventory Management and is seamlessly integrated with the system's e-prescription module.

  The system supports both automatic and manual dispensing of drugs with either barcode or manually including drug to drug interaction and dose calculator

  it supports multiple payment methods (cash, credit, insurance…) and insurance approval workflows

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• Electronic prescribing and dispensing of medicine is a key feature of MiClinic aimed at improving the delivery and quality of health care and achieving better health outcomes.  

  Electronic prescribing and dispensing enables all stages of the prescribing, supply of medicine, and claiming process to be completed electronically.  It provides an alternative to the current paper based prescription system.  Prescriptions will be created and signed electronically by prescribers.

• Built in advanced reporting tool to write reports , select from normal templates and update just the abnormalities.
• Insert images in the report.
• compatible with microsoft word.
• Voice dictation feature to dictate reports with voice to speedup the work.
• Included Web based reporting tool with templates to ease reporting from anywhere and any device (e.g. tablets and mobiles).

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• The Key issue in differentiating MILLENSYS systems is their accounting and financial management capabilities. MiClinic handles multiple payment categories from direct payment, credit, insurance, etc. Multiple ways to track the cash flow inside the radiology department. Accounting reports for performing, referral doctors and insurance companies.

• Inventory management is a very important module in all hospital management information systems. each study needing any items (e.g. contrast media, bandages, Alcohol, ...) must be withdrawn from inventory and should update the price of the exam if it is not included already. At the modality room, the operator should have a terminal to manage work lists, job orders and inventory. Also, the Inventory controller should print outputs from items added, returned, wasted, etc. MiClinic can do all these features in an easy and professional way.

• MiClinic supports huge data of patients, exams, machines, performing and referral doctors, insurance companies, different procedure prices and price lists.

  MiClinic also supports distributed database topologies for multi-site organization or centralized database for hospitals and radiology centers.

  Using a single node web administrator makes MiClinic an enterprise yet easy solution to manage and service.

  Using the Web design ease the installation, maintenance and operations of MiClinic. MiClinic handles radiology departments or radiology centers with multiple branches in a flexible way that can let the administrator on the main branch to control all data entered for all the branches.

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Allow patients to access and share their imaging results between facilities, physicians, specialists and other healthcare providers. Vision Tools Workspace patients portal provides a secure portal that allows patients to play an integral role in their medical care and helps reducing costs of producing CDs/DVDs and printing of films and papers.

Referring physicians and clinicians need access to their patients imaging results and data to provide more responsive patient care.  Vision Tools Workspace portal for referring physicians provides a zero-footprint vendor-neutral image and report  viewer that uses a web browser to ease the accessibility  to imaging data and patient information by on-site or remote clinicians.

• The most important part to complete the workflow of the digital solution in any hospital is the Integration between all solutions inside the hospital (i.e. PACS, RIS, HIS, ..etc.). Vision Tools Workspace provides multiple methods for integrating the PACS with the real world through
• URL integration , very easy and no strait forward integration method
• WADO integration , requires WADO compatible systems.
• HL7 integration , more advanced and requires HL7 compliant HIS or RIS systems.

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• MILLENSYS ERP , MiERP , is a web based modular software solution for enterprise business management and automation of customer related processes in any business that allows variety of companies of all sizes to manage their entire business organizations and daily operations, including financials, supply chain, procurement, human resources, sales and marketing , customer support , ...etc.

  Because this solution touches almost teh entire aspects of the business, the ERP solution collects data to provide you with insights into where you can gain efficiencies, cut costs, or make additional investments.

  from anywhere and at anytime you can access your data, it doesn't matter if you are using a PC, notebook, tablet, iPAD , Android or any smart phone.

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